Metropole Padel Club
Privacy policy
Last updated 14 October 2026
This policy explains how PT Kuliner Sejahtera Raya (“we”) handles personal information when you use the Metropole Padel Club website, the booking site, and the Metropole member app on Android and iOS.
Information we collect
- Account details you give us: your name, email address, mobile number, a PIN you create to sign in, and a profile photo if you add one.
- If you sign in with Google, we receive the name and email address Google shares with us for that sign-in.
- A one-time code sent to your mobile number by WhatsApp or SMS, so we can confirm the number is yours.
- Bookings and orders: courts and times, coaching, classes, events, food and drink, and items from the pro shop.
- Restaurant reservations you submit, including party size, occasion, dietary preferences, allergies, and any note you choose to leave.
- Membership details, and payment amount, status, and method. Card and e-wallet details are handled by our payment partner, Midtrans. We do not store your full card number.
- A device token so we can send booking updates and other messages you have allowed.
- How you use the app and website, such as the screens you open and the steps you take to book. When you are signed in, this may be linked to your account so we can run and improve the service.
- Messages you send us by phone, WhatsApp, or Instagram.
How we use it
- To create your account, confirm reservations, and take payment.
- To verify your phone number and keep the account secure.
- To send messages about a booking, a visit, or the club.
- To understand how the service is used and to improve it.
- To keep records we need for accounting, disputes, and the law.
Who we share it with
Club staff use your information to prepare your court, table, class, or order. We also share what is needed with:
- Midtrans, to process payments.
- Google, for sign-in, push notifications, and storing a profile photo.
- The provider that delivers verification codes by WhatsApp or SMS.
We do not sell your personal information.
How long we keep it
We keep your account and reservation records while your account is active, and for as long as we need them to run the club, meet tax duties, and handle a dispute. You may ask us to delete your account. We may keep a limited record where the law requires it.
Your choices
You may ask to see, correct, or delete the personal information we hold about you. You can turn off notifications in your phone’s settings. To delete your account, follow the steps on the delete your account page.
Children
The club, the website, and the app are for adults. We do not knowingly collect personal information from children.
Changes
If we change this policy, we will update this page and the date at the top. Please read it from time to time.
Contact
PT Kuliner Sejahtera Raya
Komplek Metropole, Jl. Pangeran Diponegoro No. 61
Menteng, Jakarta Pusat 10320

